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Technology Upgrade in Returns Department

Responding to the substantial growth in the volume of the magazine division, the CNC Board of Directors recently approved the upgrading of all computer stations in the company's return department in order to be able to continue to meet the company's commitment to its customers of having all returns processed within a week of being submitted.

The new computers, manufactured by Dell, all operate with a Pentium 4 and are four times faster in terms of processing speed than the previous terminals used by the returns department. In addition, new software is being installed that will enable each returns processing associate to keep track of their individual scanning speed, and see how many units he or

she has scanned thus far for the day. The ''Capacity Ticker'' will appear constantly on the top of each terminal's screen and will be associate specific. Targets will be set and performance will be measured weekly.

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